Delivery & Return new

Delivery in Denmark:

Order Size

Over 1800 Dkr.

Under 1800 Dkr.

GLS PACKAGE SHOP

Free

29 Dkr.

PRIVATE DELIVERY

49 Dkr.

49 Dkr.

COMPANY DELIVERY

49 Dkr.

49 Dkr.


IMPORTANT FOR PRIVATE DELIVERY:
If you choose to have your package delivered to your home address, but are not at the address upon delivery (GLS delivers on weekdays from 7 am to 16 pm), then fill in a power of attorney as you will find here:

https://gls-group.eu/DK/da/engangsfuldmagt-formular.

Further information about parcel delivery can be found here:

https://gls-group.eu/DK/da/pakkelevering

When an order is packed and ready for dispatch, we send a tracking number. We strive for day-to-day delivery. Ie. if we receive the order before 12 noon (on weekdays) it will be sent the same day. Orders placed later than kl. 12 on weekdays is sent the next weekday. Obs. during sales, Christmas sales etc. there may be a slightly longer delivery time.

Delivery to Sweden, Germany, England, France, Holland, Belgium & Luxembourg:


Order Size

Over 1800 Dkr./ € 250

Under 1800 Dkr. / € 250

UPS STORE PICK-UP

Free

89 Dkr./ € 12

PRIVATE DELIVERY

69 Dkr. / € 9

99 Dkr./ € 13

 * Delivery time 1-3 days


Delivery to Italy, Slovakia, Austria, Portugal, Finland, Ireland & Spain:


Order Size

Over 1800 Dkr./ € 250

Under 1800 Dkr. / € 250

UPS STORE PICK-UP

49 kr. / € 7

99 Dkr. / € 13

PRIVATE DELIVERY

79 kr. / € 10,50

109 kr. / € 14,50

* Delivery time 1-3 days

Delivery to Norway:


Order Size

Over 1800 Dkr./ € 250

Under 1800 Dkr. / € 250

PRIVATE DELIVERY

89 kr. / € 12

149 kr. / € 20

* Delivery time 1-3 days

Delivery to USA:


Order Size

Over 1800 Dkr./ € 250

Under 1800 Dkr. / € 250

PRIVATE DELIVERY

89 kr. / € 12

149 kr. / € 20

* Delivery time 3-5 days

REPLACEMENT:
In the event that an item does not fit in the size, we are happy to exchange it within 14 days.
Send an email to shop@mondokaos.dk, so we can check that the desired item is in stock, and possibly. reserve this for you. 


Attach the completed return slip and then send it back to: 


Mondo Kaos


Birkegade 1


2200 København N.


Denmark
- You are also very welcome to come by the store and exchange your item.

IMPORTANT WHEN REPLACING & RETURNING:
Please note we only accept returns delivered directly to the store. We do not have the resources to pick up in various parcel shops etc. If a return is sent to a parcel shop, it is therefore returned to you, and we thus do not have time to receive it within the 14-day deadline.
As it is the customer's responsibility to ensure that the return package is returned safely, we would warn against using DAO for returns. DAO is the package in front of the store outside opening hours and it is thus available to everyone. In this way, we have experienced that we have therefore never received the package back. 

RETURN:

We want you to be happy and satisfied with your purchase at our online shop. If this is not the case, we give the webshop a 14-day right of withdrawal, valid from the day you receive your goods.
Please note that you must send your goods back, so we have them within the 14 days. Ie. that you can not keep the goods for 14 days before you send them back to us, as delivery time back to us is included in the 14 days. 
Please follow the following instructions for returning items: If you regret the purchase, Mondo Kaos must always be notified by email before returning. MAIL: shop@mondokaos.dk. The item must be received by Mondo Kaos no later than 14 days after the day you received the item. You have a duty to return the item in the same condition and quantity as it was received, together with a printed copy of the invoice (you have received this by e-mail), as well as the returned return note you received with the items, in completed condition. If it is not included in the return package, we will not be able to process the return.
We do not accept items that have been used - it is understandable that the clothes must be tried on, but if we assess that it has been used, it will be returned to you. You must bear the costs associated with returning the item. Once we have received the returned item, the payment will be returned to the account used when the order was placed. It can take up to 5 business days before payment is returned to your account. All returns must be made to:



Mondo Kaos 


Birkegade 1 


2200 København N.


Denmark. 



* Items purchased in the physical store can be exchanged for another item or a voucher within 14 days. 

NOTE! For foreign customers:
If you return an item from a non-EU country, we will be charged VAT if you do not enclose a printed invoice, and write on the outside of the package that it is a return item.
In addition, a fee of 140 d.kr. for SKAT to process the return. Will therefore encourage you to follow this procedure, so that we do not bear this extra expense of DKK 140 plus 25% VAT on the item to take the items back.

Complaint: 


Any errors or omissions in delivery from Mondo Kaos must be invoked within a reasonable time after you have discovered the error. It is your duty to state and, on request, show how the error or defect manifests itself. If you discover an error, please contact Mondo Kaos quickly. As a rule, you can only complain about errors that appear no later than 2 years after you have received the item, and only against presentation of a receipt / invoice. Do we assess that the error is caused by the clothes being bought too small, e.g. seams or zippers that have been caused by this, we do not take the item back as a complaint.
If an item is broken, we exchange it for a corresponding new item. We do not guarantee buttons, embroidery or any other type of decoration.
*) Customs processing is the customer's responsibility