ESPECIALLY ABOUT COLLECTION IN THE STORE:

You have the opportunity to pick up your order in the store within the store's opening hours.

Just bring your name and order number - and remember the bandage. ❤️

Please note that you will receive a confirmation when your order is ready for collection, and that it must be collected within 3 working days. If the order has not been picked up within the 3 working days and we have not heard from you, we must cancel the order as we do not have the capacity to store them for a long time.

(In case you do not want to enter the store, please feel free to contact us about this before you come, knock on the window and have your order delivered outside the store) 

 

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Delivery in Denmark:

Orders over DKK 1800.

GLS PACKAGE SHOP

Free.

PRIVATE / COMPANY DELIVERY

49 kr.


Orders under DKK 1800.

GLS PACKAGE SHOP

29 Kr.

PRIVATE / COMPANY DELIVERY

49 kr.


IMPORTANT FOR PRIVATE DELIVERY:

Do you choose private delivery, but are you not at home in the period 7-16, where GLS delivers on weekdays? Then you can choose to fill in a power of attorney so that the package can still be delivered.

You can find GLS's power of attorney here:

https://gls-group.eu/DK/da/engangsfuldmagt-formular.

You can read all about GLS 'parcel delivery here:

https://gls-group.eu/DK/da/pakkelevering

TRACK YOUR PACKAGE:

When your order is packed and ready for shipment, we will send you a tracking number so you can keep track of where your shipment is.

We strive to deliver day-to-day. Will we receive your order before 10:00 on weekdays, it is thus sent the same day. If you order after 10:00, the package will be sent the next working day.

Please note that in connection with sales, Christmas sales and the like, longer delivery times may occur.

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Delivery to Sweden, Germany, France, Holland, Belgium & Luxembourg:

Orders over DKK 1800.

UPS STORE PICK-UP

Free.

PRIVATE DELIVERY

69 Dkr. / € 9

 

Orders under DKK 1800.

UPS STORE PICK-UP

89 Dkr./€12

PRIVATE DELIVERY

99 Dkr./€13

 * Delivery time 1-3 days

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Delivery to Italy, Slovakia, Austria, Portugal, Finland, Ireland & Spain:


Orders over DKK 1800.

UPS STORE PICK-UP

49 kr. / € 7

PRIVATE DELIVERY

79 kr. / € 10,50


Orders under DKK 1800.

UPS STORE PICK-UP

99 Dkr. / € 13

PRIVATE DELIVERY

109 kr. / € 14,50

* Delivery time 1-3 days

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Delivery to Norway, England & Greenland:

All orders

Post Nord incl. tracking

120 Dkr. / € 16

* Delivery time 5-8 days (NB. Orders to Norway, England & Greenland are sent every Thursday. Delivery time is calculated from the delivery date)

England: When your order has been sent, you will receive a tracking number which you can use to track your order, here: https://www.postnord.dk/

Once the package has arrived in England, you can track it here: https://www.royalmail.com/track-your-item#/

Norge: When your order has been sent, you will receive a tracking number which you can use to track your order, here: https://www.postnord.dk/

When the package has arrived in Norway, you can track it here: https://www.posten.no/

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Delivery to USA:

Orders over DKK 1800.

Post Nord incl. tracking

149 kr. / € 20


Orders under DKK 1800.

Post Nord incl. tracking

219 kr. / € 30

* Delivery time 3-5 days

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REPLACEMENT & RETURN:

You should be happy and satisfied with your purchase from Mondo Kaos. If this is not the case, we offer a 14-day right of withdrawal.

If an item is not in the cupboard, return it simply by following these steps:

1. Send an email to shop@mondokaos.dk, in which you write that you want to return the item. Then we know it's on its way back to us.

2. Fill in the return slip that you received in your package. Write here whether you want to get your money returned or to exchange for another item, and if so, which one. If you exchange an item, we will of course send the new item to you free of charge.

3. Pack the goods neatly and send them back to: 

Mondo Kaos 


Birkegade 1 


2200 København N.


Denmark. 



Pssst… You are of course also welcome to come by the store and drop off the goods.

When we receive your returned item, we will refund the money to the account that was used when the order was placed. In the event of an exchange, we set off and pay out any difference.

It can take up to 5 business days before payment is returned to your account.





* Items purchased in the physical store can be exchanged for another item or a voucher within 14 days. 

IMPORTANT WHEN RETURNING:

We encourage you to use either PostNord or GLS in connection with returns. 

Unfortunately, we have seen DAO put packages in front of the store outside of opening hours, making them accessible to anyone who comes by.

RETURN FROM ABROAD:

Do you return an item from a country outside the EU? Then please write on the outside of the package that it is a return item, and also attach a printed invoice to your purchase. If you do not do this, we will be charged VAT and a fee of 140 DKK to SKAT to process the return.

Therefore, make sure that:

  1. Attach the printed invoice for your purchase
  2. Write on the package that it is a return item.

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COMPLAINT: 



Of course, you have a 2-year right to make a complaint about your products from Mondo Kaos.

Any errors or omissions in your delivery must be invoked within a reasonable time after these are discovered. It is your duty to indicate and on request show what the defect or omission consists of. In addition, you must be able to present a receipt / invoice.

If an item is broken, we exchange it for a similar, new item.

If we assess that the error / damage is due to the clothes being bought too small, the complaint does not apply. This could be the case, for example, if seams or zippers are broken due to incorrect size selection.

We do not guarantee buttons, embroidery or any other type of decoration.