Copy of Delivery

Delivery in Denmark:

NOTE! Due to the situation with Corona Virus, there are some changes regarding our delivery of orders:

* We currently offer Free Delivery in Denmark to GLS Pakkeshops.
* If you want delivery to a Private or Company address, there is a fee of DKK 39. Are you not home at the time of delivery?  (GLS delivers on weekdays from 7 am to 16 pm) or, for example, want the package delivered in front of your door, you can make a power of attorney for this - this can be found here: 
DENMARK Over 1800 kr.  Under SEK 1800.
Gls Pakkeshop 0 kr. 29 kr.
Private & Company delivery 49 kr. 49 kr.
We deliver FREE to GLS parcel shops in Denmark for purchases over DKK 1800.
For purchases under DKK 1800, delivery costs DKK 29.
If you want to have your order delivered to a private / company address, this costs DKK 49.
IMPORTANT: If you choose to have your package delivered to your home address, but are not at the address at the time of delivery (GLS delivers on weekdays from 7 am to 16 pm), fill in a power of attorney as you will find here:
Further information about parcel delivery can be found here:
When an order is packed and ready for dispatch, we send a tracking number. We strive for day-to-day delivery. Ie. if we receive the order before 12 noon (on weekdays) it will be sent the same day. Orders placed later than kl. 12 on weekdays is sent the next weekday. Obs. during sales, Christmas sales etc. there may be a slightly longer delivery time.
 
Delivery to Sweden, Germany, England, France, Holland, Belgium & Luxembourg:
Delivery to UPS Store.
Delivery time about 1-3 days.
Buy up to DKK 1800 / € 250 costs DKK 89 / € 12.
FREE DELIVERY for purchases over DKK 1800 / € 250.
 
Delivery Private.
Delivery time about 1-3 days.
Buy up to DKK 1800 / € 250 costs DKK 99 / € 13.
Purchases over DKK 1800 / € 250 cost DKK 69 / € 9.  
  
Order Size
Over 1800 DKR. / € 250
During 1800 DKR. / € 250
UPS Pick-up Store
0 DKR. / € 0
89 DKR. € 12
Private Delivery
69 DKR. / € 9
99 DKR./ € 13
 
Delivery to Italy, Slovakia, Austria, Portugal, Finland, Ireland & Spain: 
Delivery to UPS Store.
Delivery time about 1-3 days.
Buy up to DKK 1800 / € 250 costs DKK 99 / € 13.
Purchases over DKK 1800 / € 250 cost DKK 49 / € 7.
Delivery Private.
Delivery time about 1-3 days.
Buy up to DKK 1800 / € 250 costs DKK 109 / € 14,50.
Purchases over DKK 1800 / € 250 cost DKK 79 / € 10,50. 
 
Delivery to Norway *:
Private Delivery.
Delivery time about 1-3 days.
Buy up to DKK 1800 / € 250 costs DKK 149 / € 20.
Purchases over DKK 1800 / € 250 cost DKK 89 / € 12. 
 
Delivery to USA *: 
Private Delivery.
Delivery time about 3-5 days.
Buy up to DKK 1800 / € 250 costs DKK 149 / € 20.
Purchases over DKK 1800 / € 250 cost DKK 89 / € 12. 
Return:

We want you to be happy and satisfied with your purchase at our online shop. If this is not the case, we give the webshop a 14-day right of withdrawal, valid from the day you receive your goods.
Please note that you must send your goods back, so we have them within the 14 days. Ie. that you can not keep the goods for 14 days before you send them back to us, as delivery time back to us is included in the 14 days. 
Please note we only accept returns delivered directly to the store. We do not have the resources to pick up in various parcel shops etc. If a return is sent to a parcel shop, it is therefore returned to you, and we thus do not have time to receive it within the 14-day deadline.
As it is the customer's responsibility to ensure that the return package is returned safely, we would warn against using DAO for returns. DAO is the package in front of the store outside opening hours and it is thus available to everyone. In this way, we have experienced that we have therefore never received the package back. 
Er der gået mere end de 14 dage, tager vi ikke varen retur!

 Følg venligst følgende instruktioner for returnering af items: 

Fortryder du købet, skal Mondo Kaos altid underrettes herom via mail inden returnering. 

MAIL: shop@mondokaos.dk. 

Varen skal være Mondo Kaos i hænde senest 14 dage efter den dag, du modtog varen. 

Du har pligt til at returnere varen i samme stand og mængde, som den er modtaget, sammen med en printet kopi af faktura (du har fået denne tilsendt på mail), samt den fremsendte returseddel, du modtog sammen med itemsne, i udfyldt stand. Hvis ikke den er med i pakken med returneringen, kan vi ikke behandle returneringen.
Vi tager ikke imod items, der er brugte – det er forståeligt at tøjet skal prøves, men vurderer vi, at den har været brugt, returneres denne til dig. 

Du skal selv afholde de omkostninger, der er forbundet med at returnere varen. 

Når vi har modtaget returvaren, tilbageføres betalingen til den konto, der er benyttet da ordren blev lagt. Der kan gå op til 5 hverdage førend betalingen er tilbage på din konto.

 Al returnering skal ske til: 

Mondo Kaos 

Birkegade 1 

2200 København N. 

Danmark. 



NOTE! For foreign customers: If you return an item from a non-EU country, we will be charged VAT if you do not enclose a printed invoice, and write on the outside of the package that it is a return item.
In addition, a fee of 140 d.kr. for SKAT to process the return. Will therefore encourage you to follow this procedure, so that we do not bear this extra expense of DKK 140 plus 25% VAT on the item to take the items back.
Items purchased in the physical store can be exchanged for another item or a credit note within 14 days.
Exchange Denmark:
In the event that an item does not fit in the size, we are happy to exchange it within 14 days. Send an email to shop@mondokaos.dk, so we can check that the desired item is in stock, and possibly. reserve this for you. 


Attach the completed return slip and then send it back to: 



Mondo Kaos


Birkegade 1


2200 København N.


Denmark


You are of course also welcome to come by the store and exchange your item.
Please note we only accept returns delivered directly to the store. We do not have the resources to pick up in various parcel shops etc. If a return is sent to a parcel shop, it is therefore returned to you, and we thus do not have time to receive it within the 14-day deadline.
As it is the customer's responsibility to ensure that the return package is returned safely, we would warn against using DAO for returns. DAO is the package in front of the store outside opening hours and it is thus available to everyone. In this way, we have experienced that we have therefore never received the package back. 
 
Complaint: 


Eventuelle fejl eller mangler ved levering fra Mondo Kaos, skal påberåbes i rimelig tid efter, at du har opdaget fejlen. 

Det en din pligt at angive og på forlangende vise, hvordan fejlen eller manglen ytrer sig. 

Hvis du opdager en fejl, skal du hurtigt rette henvendelse til Mondo Kaos. 

Du kan som udgangspunkt kun klage over fejl, der viser sig senest 2 år efter du har fået varen leveret, og kun mod fremvisning af kvittering/ faktura. 

Vurderer vi, at fejlen er forårsaget af at tøjet er købt for småt, fx. syninger eller lynlås der er gået forårsaget af dette, tager vi ikke varen retur som reklamation.
If an item is broken, we exchange it for a corresponding new item. We do not guarantee buttons, embroidery or any other type of decoration.
*) Customs processing is the customer's responsibility
Order Size Over 1880 Dkr./ € 250 Under 1880 Dkr./ € 250
UPS Pick Up Store 0 Dkr. / € 0 89 Dkr. / € 12
Private Delivery 69 Dkr / € 9 99 Dkr./€13