Yes and no.

Some styles are basic items that we try to have in stock continuously. It is thus possible to order these items at home.

Others are seasonal items and thus not to get home again when they are sold out.

But you are always welcome to write to us HERE

If a size is sold out, you can just click on the "Add to cart" button "Is your desired size sold out? Click here" and sign up to the desired size. If we get it back in stock, you will immediately receive an email about this. 

Of course! You can pay with VisaDankort, Visa, and MasterCard. Of course, this does not cost you anything.

Simply select "Epay" as the payment method, a window will open where the payment takes place.

We will only withdraw the amount from your card when the order leaves our warehouse. Ie. that in the event that an item is sold out against expectations, payment will not be deducted for this, but only for any other order.

An amount greater than what you approved during the purchase can never be deducted.

Yes you can!

Simply select "Epay" as the payment method, a window will open where the payment takes place.

We will only withdraw the amount from your card when the order leaves our warehouse. Ie. that in the event that an item is sold out against expectations, payment will not be deducted for this, but only for any other order.

An amount greater than what you approved during the purchase can never be deducted.

Yes of course!

Simply select "PayPal" as the payment method, here you are forwarded to paypal where the payment takes place.

We will only withdraw the amount from your card when the order leaves our warehouse. Ie. that in the event that an item is sold out against expectations, payment will not be deducted for this, but only for any other order.

You can believe it!

We offer the option of installments on purchases up to DKK 2000 via ViaBill. See more info here.

We have been offering payment via ViaBill to our customers for some years now, and both vii and our customers are very happy with this option :)

Delivery in Denmark:

We deliver FREE to GLS parcel shops in Denmark for purchases over DKK 1800.

For purchases under DKK 1800, delivery costs DKK 29.

If you want to have your order delivered to a private / company address, this costs DKK 49.

If you choose to have your package delivered to your home address, but are not at the address at the time of delivery (GLS delivers on weekdays from 7 am to 16 pm), fill in a power of attorney as you will find here:https://gls-group.eu/DK/da/engangsfuldmagt-formular

Further information about parcel delivery can be found here: https://gls-group.eu/DK/da/pakkelevering

When an order is packed and ready for dispatch, we send a tracking no.

We strive for day-to-day delivery. Ie. if we receive the order before 12 noon (on weekdays) it will be sent the same day. Orders placed later than kl. 12 on weekdays is sent the next weekday.

Obs. during sales, Christmas sales etc. there may be a slightly longer delivery time.

You can also choose to pick up your order in the store yourself. In that case, the order must be picked up no later than 3 days after you have been notified that it is packed and ready for collection.

Delivery to Sweden, Germany, France, Holland, Belgium & Luxembourg:

UPS store pick-up.

Buy up to DKK 1800 / € 250 costs DKK 89 / € 12.

FREE DELIVERY with purchase over 1800 kr. / € 250.

Delivery about 1-3 days.

UPS private delivery.

Delivery about 1-3 days.

Buy up to DKK 1800 / € 250 costs DKK 99 / € 13.

Purchases over DKK 1800 / € 250 cost DKK 69 / € 9.

Delivery to Italy, Slovakia, Austria, Portugal, Finland, Ireland & Spain:

UPS store pick-up.

Delivery about 1-3 days.

Buy up to DKK 1800 / € 250 costs DKK 99 / € 13.

Purchases over DKK 1800 / € 250 cost DKK 49 / € 7.

UPS Private Delivery.

Delivery about 1-3 days.

Buy up to DKK 1800 / € 250 costs DKK 109 / € 14,50.

Purchases over DKK 1800 / € 250 cost DKK 79 / € 10,50. 

Delivery to Norway, England & Greenland:

PostNord (postal service) with tracking

Delivery time 5-8 days. Please note that orders to Norway, England & Greenland are shipped every Thursday. Delivery time is calculated from the date of dispatch.

Costs of any customs clearance is attributed to the customer.

Delivery to USA:

UPS Private Delivery.

Delivery about 3-5 days.

Buy up to DKK 1800 / € 250 costs DKK 219 / € 30.

Purchases over DKK 1800 / € 250 cost DKK 149 / € 20. 

Note that for deliveries to countries outside the EU, longer delivery times may occur, e.g. due to customs clearance.

Costs of customs clearance are charged to the customer.

Of course! In the event that an item does not fit in the size, you want a different color or a completely different item, we are happy to exchange within 14 days.

1. Send us an email first shop@mondokaos.dk so we know you are returning the item. 



2. We then recommend ordering the new desired item. When you order this, write in the comment field that it is an exchange, and we will credit you for the shipping so you get the exchange free of charge. This way you are assured that the item is not sold out before we receive the first purchased item returned. 

3. Pack the item with the completed return slip (DOWNLOAD HERE!), and then send it back to: Mondo Kaos, Birkegade 1, 2200 København N., Denmark. 



If you want more information about exchange, see more HERE!

Note that returns must be sent directly to the store and not to parcel stores!

Yes of course! We want you to be happy and satisfied with your purchase in Mondo Kaos. If this is not the case, we give the webshop a 14-day right of withdrawal, valid from the day you receive your goods.

Do you want more information regarding return see HERE!

Yes you can !

You can easily come by and hand in the item, but we do not give the money back in the store. The payment is returned to the form of payment used at the time of purchase, so if it is, for example, purchased with a Dankort, it is this that the payment is returned to.

If you want to exchange one item for another, this can easily be done in the store.

Yes you can! 

Within 14 days you can exchange for either another item or for a credit note.

Should it happen that an item purchased in Mondo Kaos breaks down, we ask you first and foremost to assess whether the damage has occurred due to wear and tear on clothing (eg purchased too small). Or whether it is a real defect (eg a material or manufacturing defect).

If, in your opinion, it is due to a material or manufacturing defect, please contact us immediately, either by stopping by the store with the item, or sending photos by e-mail to shop@mondokaos.dk.

If we also assess that it is a material or manufacturing defect, we will in the first instance assess whether it is a defect that needs to be repaired or the item needs to be replaced with a new similar item.

We do not accept complaints due to incorrect handling of washing / cleaning of the item. Always follow the washing instructions. Be aware that natural materials such as Rayon / viscose, cotton and wool can shrink in the wash. 

Go to the Gift Certificates category HERE.

You can choose between amounts DKK 100, DKK 250, DKK 500 & DKK 1000. You can of course compose the amount yourself. If you e.g. want to buy a gift card of DKK 750, then you simply choose to buy one of DKK 250 and one of DKK 500. 

If this is not a total amount you want to buy, please send us an email shop@mondokaos.dk. Otherwise, we treat it as one gift card for a total amount.

When we process your order, we generate a personal code which is sent via email to the email noted when ordering. But we also send you a package with a physical gift card.

Yes ! 

Gift cards issued after 1 February 2019 have a code that can be used on the webshop.

Yes!

We are so happy for st you would like to be our colleague! 

As a rule, we look it up on Facebook and Instagram when we are missing a new employee, but sometimes we are missing an emergency and it is super nice if we just have some applications lying around.

Therefore, you are very welcome to send us one more shop@mondokaos.dk, or better yet, come by and drop it off in person.

We are now also taking interns.

If you are a photographer, model, influencer or from the press, you must contact Ditte at ditte@mondokaos.dk.